JUNE 28-29, 2022,
Intercontinental Hotel, Kuala Lumpur, Malaysia
Intercontinental Hotel, Kuala Lumpur, Malaysia
WHAT IS THE FUTURE OF DIGITAL BANKING & CUSTOMER EXPERIENCE 2022?
EVENT OVERVIEW
EVENT OVERVIEW
The unique situation of 2020 has definitely left its mark and accelerated the importance of digitalization and user-centricity more than ever. It has completely shifted the customer behaviours and expectations toward the financial brands, forcing banks to re-think obsolete ways of operating and doing that expeditiously. Amid the pandemic many financial sectors implemented user centricity as their go to method to attract new clients and maintain loyal customers via user friendly platforms and smoother customer service.
Public health restrictions caused by the COVID-19 has made many customers looking to minimize social contacts amid the pandemic frustrated by the requirements of traditional banks to complete so many services in person, leading them to embrace alternative services like e-wallets, digital investment platforms, and budgeting services, as well as other firms looking to include digital payment choices into their platforms. The pandemic has impacted everyone and the citizens that were impacted the most where those who had to pay back mortgages, student loans and any form of debt.
This discussion will highlight the challenges banks go through and how can the government show support towards bank for them to focus on empathizing with clients amid the covid-19. This forum will help enable Banks to focus more on the satisfaction of their users and priorities empathy towards their clients in these hard times and also implement an easier, smoother and a swift method for clients to use their services.
The launch of Malaysia’s first digital banks marks an important milestone in its transition to digital banking to compete with fintech services and will help them tackle the challenges COVID-19 has brought to the industry.
Public health restrictions caused by the COVID-19 has made many customers looking to minimize social contacts amid the pandemic frustrated by the requirements of traditional banks to complete so many services in person, leading them to embrace alternative services like e-wallets, digital investment platforms, and budgeting services, as well as other firms looking to include digital payment choices into their platforms. The pandemic has impacted everyone and the citizens that were impacted the most where those who had to pay back mortgages, student loans and any form of debt.
This discussion will highlight the challenges banks go through and how can the government show support towards bank for them to focus on empathizing with clients amid the covid-19. This forum will help enable Banks to focus more on the satisfaction of their users and priorities empathy towards their clients in these hard times and also implement an easier, smoother and a swift method for clients to use their services.
The launch of Malaysia’s first digital banks marks an important milestone in its transition to digital banking to compete with fintech services and will help them tackle the challenges COVID-19 has brought to the industry.
WHO SHOULD ATTEND?
Attendees List
Attendees List
Sectors
